Returns & Exchanges
Due to the perishable and consumable nature of our rare international snacks, we generally cannot accept returns, but we are committed to ensuring you are satisfied with every exotic find. If your order arrives damaged or incorrect, please follow our streamlined claim process within 48 hours of delivery.
Document the Issue
Take clear photos of the shipping box, the packaging, and the specific items that are damaged or incorrect to help us verify the claim.
Contact Support
Email our support team with your order number and the photos included; we will review your request within one business day.
Resolution Review
Once approved, we will determine the best course of action, which may include a full refund to your original payment method or a replacement shipment.
Recycle or Enjoy
In most cases, you do not need to ship the food items back to us; we ask that you safely dispose of damaged goods or keep incorrect items as a gift from Lucky.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing